Improving the lives of Disabled People

We have had to adapt and curtail most of our services in response to the Coronavirus (COVID-19) situation.
All face to face activities are suspended until further notice.
You can find advice and information about our adapted services on our home page here.

Free, confidential, independent advice and information on disability related issues with a focus on Welfare Benefits and Disability Rights.

How Can We Help?

  • Advice and Information relating to social welfare law eg benefits, housing, money and debt, employment, consumer, health and community care, discrimination.
  • Support to claim welfare benefits eg Personal Independence Payment (PIP), Employment & Support Allowance (ESA) and Attendance Allowance (AA).
  • Support to appeal against unsuccessful benefit claims.
  • We also work with partners and give out information about other services to make sure you get all the help you need.

Where possible we deal with enquiries online or by telephone (01244 345 655) in the first instance. Alternatively a Duty Adviser is available to see people face-to-face. This is a first-come, first serve Drop-In Service and you might need to wait. We offer separate appointments for help with certain welfare benefit claim forms.

As part of the Advice in Partnership consortium we work together with Cheshire West Citizens Advice and Age UK Cheshire to meet the social welfare advice needs of people across the Cheshire West & Chester area.

Advice Quality Standard

DIAL West Cheshire hold the AQS (Advice Quality Standard) quality mark for providing advice to the public on social welfare issues. We have been able to demonstrate that we are easily accessible, effectively managed, and employ staff with the skills and knowledge to meet the needs of our clients.

Reception: Open Mon-Fri 10am – 4pm (Closed Wed pm)
Duty Advisor: Open Mon-Fri 10am – 12pm and 1pm-3pm (Closed Wed pm)
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