Have your say on the future of Social Welfare and Advice Services in West Cheshire today

Have your say on the future of Social Welfare and Advice Services in West Cheshire by completing the the on-line Council questionnaire today.

Cheshire West and Chester Council is inviting people to have their say on Social Welfare and Advice Services in the borough.  This will affect the future of the Information and Advice service which we, Dial West Cheshire, currently deliver.

We understand that the Council is proposing to cut the funding for Advice services.

The eight-week consultation runs until Wednesday, 17 March 2021.

The Council currently funds Social Welfare Advice Services across the borough to ensure residents have information, support and advice about benefits, housing matters, debt and money management, discrimination, employment rights and redundancy, as well as social care related issues.

Dial West Cheshire’s Information and Advice service offers free, confidential, independent advice and information with a focus on disabled people and older people as well as their families/carers. Our service is partially funded by Cheshire West and Chester Council and therefore its future is dependent on the results of this review.

The Council highlight that the COVID-19 pandemic and impact of social distancing has led to an increase in the number of people receiving advice online and over the telephone. Now, the Council wants to know whether these methods can be used more effectively in the future and if new approaches to accessing social welfare and advice need to be considered. This could mean a reduction in the number of existing offices currently located across the borough (including the Disability Rights Centre at Dial House) and see the development of local bases and community sites to include foodbanks, work zones and leisure centres.

Councillor Val Armstrong, Cabinet Member for Adult Social Care and Public Health, said: “We’d like to hear from as many local residents as possible to help us to shape the future of Social Welfare and Advice and improve the support for residents across Cheshire West and Chester. We want to ensure that the development of new services reflect the feedback and experiences of residents and how they wish to be supported in the future.”

In view of the above Dial West Cheshire is encouraging people, including our client group of disabled and older people, to complete the on-line Council questionnaire, here.

If you would like to request a copy of the consultation in another format, call 0300 123 8 123.