Government launches Coronavirus Information Service on WhatsApp

The UK Government has launched a GOV.UK Coronavirus Information service on WhatsApp.

The new free to use service aims to provide official, trustworthy and timely information and advice about Coronavirus, and will further reduce the burden on NHS services.

This will help combat the spread of Coronavirus misinformation in the UK, as well as helping ensure people stay home, protect the NHS and save lives.

The GOV.UK Coronavirus Information Service is an automated ‘chatbot’ service which will allow the British public to get answers to the most common questions about Coronavirus direct from government.

The service will provide information on topics such as Coronavirus prevention and symptoms, the latest number of cases in the UK, advice on staying at home, travel advice and myth busting.

The service will also allow the government to send messages to all opted-in users if required.

How to use the service

Screen display: send "Hi" and wait for automated reply

Screen display: send “Hi” and wait for automated reply

  1.  Add 07860 064422 in your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started.
  2.  A set of menu options is then presented which the user can choose from and then be sent relevant guidance from GOV.UK pages as well as links to GOV.UK for further information.


Prof Yvonne Doyle, Medical Director, Public Health England, said:

‘This service will help us ensure the public has a trusted source for the right information about coronavirus, updated with the latest public health guidance and providing assurance that they are not misled by any of the false information circulating.’

Matt Idema, Chief Operating Officer, WhatsApp, said:

‘At difficult times like these, people are using WhatsApp more than ever to connect with and support their friends, family and communities. We are pleased to be able to provide the UK Government with the communications tools to help them answer the public’s questions about the virus with reliable, timely health advice, in order to keep people safe.’

Our focus is to keep people safe and well, and to be here for people in the community who need us. We will continue to update and share information on our Coronavirus Info hub or you can call our Advice line (01244 345655) 10am – 4pm Monday to Friday.