We are no longer operating a face to face service from the Disability Rights Centre at Dial House. We are, however, providing a service by telephone.

Our Advice Line (01244 345655) is available between 10am and 4pm Monday to Friday.

You can also email us at: contactus@dialwestcheshire.org.uk or submit an enquiry via the form on the Contact page of this website.

The Government have put a number of measures in place to protect us all.

Statutory Sick Pay (SSP): for those eligible can now be claimed from day 1 of your absence if you are unable to work because you are self-isolating in line with government advice, or if you are infected with Coronavirus. This applies retrospectively from 13 March 2020. Speak to your employer regarding your eligibility for this benefit.

For those not eligible for SSP, you can apply for Universal Credit and the new-style Employment Support Allowance:

Apply for Universal Credit

Apply for the new-style Employment Support Allowance


Face to Face Assessments: Any face to face assessment for all sickness and disability benefits has been suspended for the next 3 months as of 17 March 2020. If you already have an assessment appointment arranged, you do not need to attend. The assessment provider will contact you to discuss your appointment and explain the next steps to you.


Providing Evidence for Sickness due to Coronavirus: If you need to provide evidence to your employer that you are self-isolating due to coronavirus, you can obtain one from NHS 111 Online, here.


Council Tax: If you are on a low income, you may be eligible for council tax reduction. More information can be found, here.


Should you require urgent advice from the Department for Work and Pensions (DWP), contact the Rapid Response Service, Job Centre Plus by telephone on 0800-169-0190  or by email to rrs.enquiries@dwp.go.uk