Dial West Cheshire – Improving the lives of disabled people

Delivering Dial Differently

Coronavirus (COVID-19) Advice and Information.

[Last updated Tuesday 14th July 10:00am]

Our focus is to keep people safe and well, and to be here for people in the community who need us.

We understand that people, including some who are vulnerable, need our services at this time. It has, therefore, been even more important for us to consider how we can continue to deliver these without risking the health and well-being of our staff, volunteers and customers.

While we can’t invite you into all of our premises, we are still here for you, we are Delivering Dial Differently through our adapted services.

Reopening Shopmobility Shops: Phase One

We are pleased to announce Phase One of our Shopmobility shop services reopening from Tuesday 16th June. Full details are available, here.

Shopmobility at Home

Serving you from your home to provide long term hire of mobility equipment or purchase of parts or independent living aids. We can arrange a socially distanced collection from our centre(s), or consider home delivery of smaller items where this is not possible.

Call Chester Shopmobility Tuesday – Saturday 9.30am – 4.30pm on  01244 312626 for a chat about your needs.

Information & Advice Line

Open Monday to Friday 10am-4pm 01244 345655

Call our friendly team of welfare and benefits experts for:

  • Confidential advice & information on benefits and social welfare entitlements
  • Money advice and support to claim welfare benefits
  • Check in and Chat – a regular friendly chat to see how you are and checking to ensure you have everything you need
  • Food Bank Vouchers for people in crisis

New Leaf Online

The New Leaf team are online to help you to take control and change your life by:

  • Providing 1-2-1 Support
  • Helping you with skills and training
  • Finding opportunities to unlock your potential
  • Boosting confidence and future prospects

Call our Advice Line Monday – Friday 10am – 4pm 01244 345655 to arrange a chat with a member of our New Leaf team to talk about how we can help you get closer to work.


If you have an enquiry about any of our other projects or activities please get in touch using the Contact page of this website or check our Coronavirus Info Hub for helpful links and information regarding available services.



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