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DIAL House Disability Rights Centre & Café

Tel: 01244 345655

DIAL Shopmobility Service

Tel: 01244 312626

Volunteering & Learning
DIAL ShopMobility
Advice & Information
DIAL House Café

Improving the Lives of Disabled People

Advice and Information

We provide a free, confidential and independent Advice and Information service for residents of Cheshire West and Chester – with a focus on welfare benefits and disability rights.

We also offer advice to disabled people who have experienced discrimination or who have been the victim of ‘disability hate crime’ (a criminal offence which is perceived, by the victim or any other person, to be motivated by a hostility or prejudice based on a person's disability). Equally important is the provision of information and advice to employers and the wider community about rights, responsibilities and attitudes.

In addition our extensive generalist information service can answer queries about access, blue badge parking, education, employment, equipment, health, sports and leisure, and transport. Every year we respond to thousands of enquiries about rights and entitlements and we help to combat poverty by enabling disabled people and their families to claim approximately £2million of welfare entitlements.

You can contact our Duty Adviser by telephone (01244 345655) or drop-in (first come, first served – you can wait in our cafe), every week day from 10am – 12noon and 1pm – 3pm (closed Weds pm). We also arrange appointments for help to complete certain welfare benefit claim forms or for more detailed enquiries.

As part of the Advice in Partnership consortium we work together with Cheshire West Citizens Advice and Age UK Cheshire to meet the social welfare advice needs of people across the Cheshire West & Chester area.


Advice Quality Standard

DIAL West Cheshire hold the AQS (Advice Quality Standard) quality mark for providing advice to the public on social welfare issues.  We have been able to demonstrate that we are easily accessible, effectively managed, and employ staff with the skills and knowledge to meet the needs of our clients.